troubleshooting connecting facebook to the platform

troubleshooting connecting facebook to the platform

It’s possible that your Facebook account is accidentally a professional account!

We noticed a few birds have professional accounts but don’t realize it. Even our CEO and co-founder didn’t! If you want to fully connect your social accounts to the Hummingbirds platform (required to get an Enhanced Profile), follow the steps in this video to switch your Facebook to a personal account.

After, you should be able to reconnect and be good to go!

If you WANT to keep a professional FB account:

With the platform updates, it is only possible for the Hummingbirds platform to pull Facebook content from personal pages. As you may have noticed, fewer campaigns require Facebook, but it will not be guaranteed for campaigns.

If you want a professional account, you can absolutely keep it and continue posting there - just let us know so we can track any Facebook content manually. That being said, please fully disconnect your professional Facebook account from your bird profile.

If you have a personal Facebook page you're willing to connect your hummingbirds account to instead, that will allow you to get an enhanced profile!